How to Choose Remote Monitoring and Management Software

Not many managed services providers (MSPs) like purchasing remote monitoring and management (RMM) software. Unfortunately, so many of them end up doing it multiple times. In fact, some MSPs try up to three or four systems prior to finding the right one.

To avoid RMM buyer’s regret – and the expensive interruptions that accompany switching systems – here are pointers to consider:

Set your business strategy.

In terms of buying RMM software, rushing leads to disaster. Create a high-detail business plan before starting RMM shopping. Only once you’ve determine the services you’ll be providing, and to what types of clients, can you wisely decide on a system that best satisfies your needs.

Never take “minor” features for granted.

Most RMM solutions provide similar base features, so when assessing them, concentrate on simpler yet still vital functionality like scripting and professional services automation (PSA) integration. As well, consider whether you want an RMM product that is agent-based or probe-based. Agent-based systems set up small monitoring systems on every server and desktop of your customer, while probe-based systems put one monitoring program on a single server, and then check on other devices of the customer Via network connections.

While agent-based systems usually get more exhaustive data, they can’t keep track of devices that have insufficient hard drives (for example, copiers and printers). On top of that, certain agent-based systems only work with hardware that run on Windows, meaning if customers use Linux or Unix too, you’re basically on your own. IOn the other hand, probe-based systems don’t work on mobile devices that are not currently connected to the network.

Decide if you want to host or not.

Most RMM tools come either as hosted solutions or conventional on-site systems. Which choice is best for you has a lot to do with the size of your start-up capital. Hosted solutions don’t need large up-front infrastructure or licensing costs, and they often deploy more quickly as well. But take note that monthly subscription fees of a hosted solution can accumulate pretty fast.

Study the add-ons.

MSP tool vendors are selling more than RMM software. Instead, they also provide managed security and backup extras, or interfaces for third-party security and backup interoperability. Purchasing an RMM system equipped with inbuilt security and backup software is typically less expensive and easier than integrating with independent applications, but it limits your flexibility too. As well, plenty of RMM vendors offer leased access to third-party NOCs (network operations centers) and help desks. This means you won’t have to operate your own NOC and help desk or add manpower during off-business hours.

Ask for recommendations from peers.

Don’t depend exclusively on your own appreciation of RMM systems. Other MSPs can provide valuable insights as well. Trade organizations, local peer groups, and even online managed services groups are all great sources of expert MSPs whom you can consult for advice.

Use the trial version.

Finally, never ever buy an RMM system that you haven’t tested thoroughly in real life, not merely with simulated clients. -Click here for more on rmm system: https://en.wikipedia.org/wiki/Remote_monitoring_and_management.

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